“A goodly part of the problem is that most delivery folks, in particular technical folks, aren’t really interested in the operational management issues. They’re interested in the project they’re on, and on technological issues generally. That’s quite enough to keep the brain full. Questions such as the balancing act between hiring and demand, doing the resource management dance, finding and keeping clients, watching the balance sheet – these just aren’t interesting.
I must admit I’m guilty as anyone at this. When I joined Roy gave my carte blance to crash any meeting I wanted to. But even when he’s dragged me to operational committee meetings I have to confess I have little interest in the issues they are discussing. I know they are important – it’s just that I’d rather have someone else worrying about them. Who knows I might be good at operational management (though I doubt it), but even so it doesn’t excite me the way my regular work does – and I have precious little time to do that.”